Refund policy

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Last Updated: January 17, 2025

1. Return Policy

You have the right to return an item within 30 calendar days of receiving it, in accordance with consumer protection regulations and applicable online commerce laws.

Returned items must be:

• Unused and undamaged.

• In their original packaging, including all accessories and labels.

• In resellable condition (no removed stickers, protective films, or visible signs of use).

2. Non-Returnable Items

Customized or made-to-order amber products cannot be returned, unless they are defective or do not match your order.

3. How to Return

To initiate a return, please contact us via email at Info@amber999.com or call us at +37068599990, and provide the following:

• Your order number

• The name of the product you wish to return

• The reason for the return

Once we receive your request, we will provide return instructions.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty or you received the wrong product.

5. Refunds

Refunds will be issued within 14 calendar days of receiving and inspecting the returned item. Refunds are processed using the original payment method.

6. Contact Us

For returns or additional information, feel free to reach out to us:

• Email: Info@amber999.com

• Phone: +37068599990